Terms and Conditions

License Terms and Conditions 1.3

Conditions

The purpose of these LICENSE TERMS AND CONDITIONS is to establish the terms for the PARTNER’s and the CUSTOMER’s use of the LICENSE to which the PARTNER and the CUSTOMER has user rights and the SERVICE conditions for Robopack (RBP) (hereafter referred to as “the PROGRAM”) in relation to the END USER AGREEMENT supplied by RBP.

All documentation, manuals and subsequent updates and/or upgrades are collectively regarded as constituting the PROGRAM.

In addition to the LICENSE for the PROGRAM, the AGREEMENT also covers SERVICES.

The PROGRAM is a standard product, supplied by RBP with the functions detailed in the sales material, along with any associated documentation.

RBP is not liable for ensuring that the PROGRAM satisfies any functionality assumed to be inherent in the product by the CUSTOMER nor for satisfying any assumed requirement.

Supply via partner

The PROGRAM may only be supplied via RBP direct or a PARTNER that is an RBP agreement partner and entitled to enter into an AGREEMENT with the CUSTOMER for the provision of the PROGRAM and SERVICES.

RBP guarantees that the PROGRAM operates as described to the CUSTOMER and that SERVICES will be provided in accordance with the terms of the LICENSE AGREEMENT.

All support levels are covered by RBP if supplied via Robopack directly – see delivery matrix in EULA.

The PARTNER has stated its obligations towards the CUSTOMER, and agreement is in place between RBP and the PARTNER concerning how the SERVICES in respect of 1st and 2nd level support are to be provided.

RBP ALWAYS provides 3rd level support to the PARTNER and updating/upgrading service direct to the CUSTOMER.

If the PARTNER has entered into other agreements with the CUSTOMER for the provision of services in connection with use of the PROGRAM, these are only agreements between the PARTNER and the CUSTOMER and are not covered by these LICENSE TERMS AND CONDITIONS.

For its part, RBP guarantees that it will satisfy the LICENSE TERMS AND CONDITIONS, regardless of whether the PARTNER is unable or willing to do so.

However, RBP will demand additional payment from the CUSTOMER for services provided where such are not covered by the END USER AGREEMENT.

It is incumbent on the PARTNER to, in collaboration with the CUSTOMER (unless otherwise specified in the END USER AGREEMENT), install the PROGRAM for the use of the number of users specified in the AGREEMENT.

Form of collaboration and obligations

The parties acknowledge and agree that they do not intend to create by this AGREEMENT any form of partnership, agency or trust arrangement.

No party has the authority to act for, or incur any obligation on behalf of, another party.

License and license rights

The CUSTOMER acquires one, non-exclusive user right (LICENSE) to the PROGRAM that is restricted to territory and time.

The user right for the PROGRAM applies to the agreed number of clients (administered via SCCM/Intune).

RBP/the PARTNER shall, immediately upon request, cause an audit and/or inspection to be made once per twelve‑month period to check whether the CUSTOMER is complying with the above and that the CUSTOMER has specified the correct number of clients to RBP.

If this is found not to be the case, RBP shall be entitled to demand payment to cover the shortfall in the number of licenses.

The CUSTOMER guarantees to have taken out the requisite number of licenses for third‑party software that is not covered by this AGREEMENT.

Intellectual property rights

RBP owns the full property, copyright, trademark and other intellectual property rights to the PROGRAM, and these rights shall remain with RBP.

The CUSTOMER shall respect RBP’s rights and is monetarily liable, without limitation, in the event of infringement.

The CUSTOMER is not entitled to crack or change any security codes, nor change or remove limitations in the PROGRAM.

The CUSTOMER shall ensure that the PROGRAM does not pass into the possession of a third party.

The CUSTOMER may make necessary backups but may not produce copies of the PROGRAM.

Applicable law and venue

These LICENSE TERMS AND CONDITIONS are subject to Danish law and its general regulations.

Disputes shall be resolved through mediation. The parties shall jointly appoint a mediator or allow one to be recommended by a recognized institution.