Privacy Policy

In our privacy policy (“policy”) we will explain what information we collect about you, how we process your personal data, what we use it for and how we store and protect it. Furthermore, the policy explains the rights that you have when we process your personal data.

1. Who are we (we’re the data controller)

We are the company responsible for the processing of your personal data in accordance with this policy, which means that we are the data controller.

Here’s our information:

To make the policy more user friendly we use “we”, “us”, “our” etc. to describe our company. When we talk about our “website” we mean https://robopack.com/. When we refer to “you” we mean you as a user of our website or customer of our online services or products.

2. When does the policy apply?

The policy is related to the information we collect and process about you when you visit and sign up to our services via our website (see section 1) and use our services and products. So this privacy policy doesn’t apply when you use or visit or use other Robopack websites.

3. Links to other websites etc.

On our website, in our emails and on our social-media profiles, we may have links to other companies, apps or websites (“other websites”) that aren’t ours. This policy doesn’t cover how those other websites process your data and we therefore encourage you to read the privacy notices on the other websites you visit.

4. Why, what type of data, what legal basis and for how long we process your data

Here is information about us: Robopack develops products that are designed to simplify daily Intune operations and to create new capabilities for system administrators.

Deliver our services & products

As mentioned above, we’re a company that provides SaaS products. We process your data to deliver these services and products to you. This includes:

• Registering and identifying you as a customer/user,
• Creating your account and setting up your company’s profile on our platform,
• Logging and saving the actions you take when you use our website and platform, including your account, company profile and settings,
• Delivering the services and/or products as mentioned above,
• Handling payment transactions,
• Responding to your questions and providing you with customer service and support, including sending service-related messages to you, and
• Providing you with other services that can be ordered through the website.

The data we process about you in that regard is:

Ordinary personal data

• Your contact details, e.g. name, title, email, telephone number,
• User requests, e.g. sign-up and use of our product,
• Customer support, account and product setup, user interviews,
• Login details and verification,
• UX research, customer feedback etc.,
• Payment information, incl. billing address, credit or debit card details, and payment and purchase history,
• Information required to comply with requirements of public or governmental authorities.

Sensitive personal data

We don’t process sensitive personal data.

Here is the legal basis for our processing of your data:

• Your consent (GDPR Article 6.1.a)
• To perform our contract with you (GDPR Article 6.1.b)

We will keep these data for as long as they are necessary for the purposes for which they are being processed and in accordance with our data retention policy. Special circumstances or legal requirements may entail that such periods may be shorter or longer, including for the purpose of complying with legal requirements for the erasure or keeping of data.

Marketing

We process your data for marketing-related purposes, including

• sending you newsletters and email marketing (if you’ve given consent),
• providing you with offers,
• tailoring our communication with you to accommodate your areas of interests and focus,
• sending you relevant promotions,
• If you sign up for an event etc. we’ll process your data in that regard.

The data we process about you in that regard is:

Ordinary personal data

• Your contact details, e.g. name, title, email, telephone number,
• User requests, e.g. sign-up and use of our product,
• What newsletters you signed up for, when you asked to receive email marketing and guides,
• Events, webinars, courses and other arrangements you signed for, when, about what and if you provide feedback.

Sensitive personal data

We don’t process sensitive personal data.

Here is the legal basis for our processing of your data:

• Your consent (GDPR Article 6.1.a)
• Legitimate interest (GDPR Article 6.1.f) so we can give you the best experience when interacting with us and / or make use of our services and products.

We collect the data directly from you and from social media platforms for the purpose of carrying out the marketing activities.

We keep your data for as long as you are subscribing to our newsletters, email marketing etc. If you ask us to unsubscribe you, we will keep your data for a specific period after your request so we can show that we have honored your request and to make sure that you aren’t receiving the material. For the other types of information, we’ll keep such data for as long as the relevant activity is ongoing and for the period after that as outlined in our data retention policy. Regarding events, etc. we’ll keep your personal data as long as they are necessary for the purposes of the course or the event in question and for evaluating them.

Business- and product development

We process your data to do data analysis, audits, developing new products and services, identifying usage trends, determining the effectiveness of our campaigns and operating and expanding our business activities.

The data we process about you in that regard is:

• Your contact details, incl. your name, email, the company you work for and their domain, and address and country,
• How you are using our products and services,
• Customer support, account and product setup, user interviews, UX research, customer feedback etc.

Sensitive personal data

We don’t process sensitive personal data.

Here is the legal basis for our processing of your data:

• Your consent (GDPR Article 6.1.a)
• Legitimate interest (GDPR Article 6.1.f).

We collect your data directly from you and we’ll keep such data for as long as the relevant activity is ongoing and for the period after that as outlined in our data retention policy.

Statistics

We process your data to compile statistics and analytics for the use of our website and to monitor and analyse usage and trends. The data we process about you in that regard is:

Ordinary personal data

• When you visit our website, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
• Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
• We receive information when you interact with our website, e.g. when you visit our website, log into your account and receive emails from us. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information etc.

Sensitive personal data

We don’t process sensitive data in this regard.

We process your data on the following legal basis:

• Your consent (GDPR Article 6.1.a),
• Legitimate interest, (GDPR Article 6.1.f)

Please read our cookie policy for more information about the data processors we use, the duration of the different cookies and the purposes for the processing of your data related to statistics. We collect the data directly from you and from the cookies and similar technologies.

Improve, optimize or modify the experience on our website and online service

We process your data collected by your use of our website and online services and products to improve the user experience on our website and the services we offer. We use the data to operate our website, enhance the security of our website and services and its reliability and performance. We’ll also use the data to improve the content we show you, incl. determining what content is most helpful and how we can make the experience when visiting our website better.

The data we process about you in that regard is:

Ordinary personal data

• When you visit our website, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
• Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
• We receive information when you interact with our services, e.g. when you visit our websites, when you sign into your account, or when you interact with email subscriptions. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information etc.

Sensitive data

We don’t process sensitive data.

Here is the legal basis for our processing of your data:

• Your consent (GDPR Article 6.1.a),
• Legitimate interest (GDPR Article 6.1.f),

We collect your data from you and your use of cookies, our website and products.

5. Additional information

Some of the grounds for processing your data may overlap, so there may be several reasons which justify us processing your data. We may also use your data in other ways, but we will inform you about these purposes when we collect your data.

If you would like more information about our legal basis for processing your data, feel free to contact us.

Please note that special circumstances or legal requirements may mean that such periods may be shorter or longer, depending on the purpose of complying with legal requirements for the erasure or keeping of information.

6. Keeping your data safe

We use reasonable organizational, technical and administrative measures to protect the personal data that we process about you. However, the Internet is not a 100% secure environment which means we can’t guarantee the security of the data you transmit to us. Emails sent via the Internet might not be encrypted, so we advise you not to include any confidential or sensitive information in your emails to us.

7. Third parties and processors

7.1. Processors (companies helping us, e.g suppliers)

We use companies (processors) to help us, e.g. with payments, send out newsletters, run our website etc. When we use a processor, we make sure that there is a legal agreement in place regarding how they will be handling data on our behalf. We’ll also make sure that they have appropriate security measures in place.

Here you can see which processors we are using. They are processing data on our behalf:

• Google Analytics,

Read our cookie policy regarding the processors we use for those services.

7.2. Third parties (e.g. partners)

Our sales partners offer you competent on-site consulting and are also available to you for all questions concerning Robopack. Currently, we work together with partners in Denmark, Finland, Belgium, Germany and the UK:

• Mansoft A/S,
• SoftwareCentral A/S

8. Transfer to countries outside the EU/EEA

In some cases, we’ll transfer personal data to countries outside the EU/EEA. The transfers will take place on the basis of the following legal basis:

We’ll provide appropriate safeguards for the transfer by using

• “Model Contracts for the Transfer of Personal Data to Third Countries”, as published by the Commission of the European Union,
• or any other contractual agreement approved by the competent authorities.

You can always get a copy of the contract by contacting us at info@robopack.com

Your rights

You have the following rights:

1. Access and rectification: You have the right to ask us for copies of your personal data or ask us to rectify information you think is inaccurate. We are obligated to inform you whether we are processing personal information about you, the purpose of the processing, the categories of the personal information and any other available information as to the source of such data. There are some exemptions, which means you may not always receive all the information we process but as a main rule you can always contact us and ask for your information.
2. Erasure: You can ask us to erase your personal information in certain circumstances.
3. Withdrawal of consent: If processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by sending an email to info@Robopack.com
4. Objection and restriction: You have the right to ask us to restrict the processing of your data and a similar right to object to processing. You may at any time object to our processing of the data concerning you. If your objection is justified, we’ll no longer process such information.
5. Data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
6. Where your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.

There may be conditions or limitations on these rights. It is therefore not certain e.g. you have the right of data portability in a specific case – this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ask. The same goes for some of the other rights.

The law gives us one month to respond to you, but we’ll try to respond sooner.

8.1. Complaints

If you wish to report an issue or if you feel that we haven’t addressed your concerns in a satisfactory manner, you may contact the Danish Data Protection Agency:

• Website: https://www.datatilsynet.dk
• Email: dt@datatilsynet.dk
• Address: Borgergade 28, 5., 1300 Copenhagen K, Denmark
• Telephone: +45 33 19 32 00

8.2. Assistance and support

You can take steps to exercise your rights by using this email: info@robopack.com

If you have questions about the policy, feel free to contact us by using the contact details in this policy.

9. How to unsubscribe from email marketing material?

If you have subscribed to our newsletters or asked to receive marketing material from us, you can always unsubscribe. In all these emails we include an unsubscribe link and you can always click the link and easily unsubscribe.

You can also unsubscribe by sending us an email to info@robopack.com or by using the unsubscribe link in the footer of our newsletter.

10. Children and our services

Our services and website are not directed at children.

11. Questions

Please contact us if at info@robopack.com you have any questions about our policy.

12. Changes to this policy

Sometimes we need to make changes to this policy to reflect our current practices. We will take reasonable steps to let you know about changes via our website.

If you are a registered user, we will notify you via email if significant changes are being made to the policy using the email address you gave us when you signed up. If you continue to use our website or services after the notification, we will regard this as your acceptance of our privacy practices.