PRIVACY POLICY
In our privacy policy (“policy”) we will explain what
information we collect about you, how we process your personal data, what we
use it for and how we store and protect it. Furthermore, the policy explains
the rights that you have when we process your personal data.
1. WHO ARE WE (WE’RE THE DATA CONTROLLER)
We are the company responsible for the processing of your
personal data in accordance with this policy, which means that we are the data
controller.
Here’s our information:
Robopack
Address: Kongevejen 418, 2840 Holte, Denmark
Company registration number: 37065277.
Email: info@robopack.com
Telephone: +45 70 22 11 55
To make the policy more user friendly we use “we”, “us”,
“our” etc. to describe our company. When we talk about our “website” we mean
https://robopack.com/. When we refer to “you” we mean you as a user of our
website or customer of our online services or products.
2. WHEN DOES THE POLICY APPLY?
The policy is related to the information we collect and
process about you when you visit and sign up to our services via our website
(see section 1) and use our services and products. So this privacy policy
doesn’t apply when you use or visit or use other Robopack websites.
3. LINKS TO OTHER WEBSITES ETC.
On our website, in our emails and on our social-media
profiles, we may have links to other companies, apps or websites (“other
websites”) that aren’t ours. This policy doesn’t cover how those other websites
process your data and we therefore encourage you to read the privacy notices on
the other websites you visit.
4. WHY, WHAT TYPE OF DATA, WHAT
LEGAL BASIS AND FOR HOW LONG WE PROCESS YOUR DATA
Here is information about us: Robopack develops products
that are designed to simplify daily Intune operations and to create new
capabilities for system administrators.
Deliver our services & products:
As mentioned above, we’re a company that provides SaaS products. We process
your data to deliver these services and products to you. This includes:
- Registering and identifying you as
a customer/user, - Creating your account and setting
up your company’s profile on our platform, - Logging and saving the actions you
take when you use our website and platform, including your account,
company profile and settings, - Delivering the services and/or
products as mentioned above, - Handling payment transactions,
- Responding to your questions and
providing you with customer service and support, including sending service-related
messages to you, and - Providing you with other services
that can be ordered through the website.
The data we process about you in that regard is:
Ordinary personal data:
- Your contact details, e.g. name,
title, email, telephone number, - User requests, e.g. sign-up and
use of our product, - Customer support, account and
product setup, user interviews, - Login details and verification,
- UX research, customer feedback etc.,
- Payment information, incl. billing
address, credit or debit card details, and payment and purchase history, - Information required to comply
with requirements of public or governmental authorities.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- To perform our contract with you
(GDPR Article 6.1.b)
We will keep these data for as long as they are necessary
for the purposes for which they are being processed and in accordance with our
data retention policy. Special circumstances or legal requirements may entail
that such periods may be shorter or longer, including for the purpose of
complying with legal requirements for the erasure or keeping of data.
Marketing:
We process your data for marketing-related purposes, including
- sending you newsletters and email
marketing (if you’ve given consent), - providing you with offers,
- tailoring our communication with
you to accommodate your areas of interests and focus, - sending you relevant promotions,
- If you sign up for an event etc.
we’ll process your data in that regard.
The data we process about you in that regard is:
Ordinary personal data:
- Your contact details, e.g. name,
title, email, telephone number, - User requests, e.g. sign-up and
use of our product, - What newsletters you signed up
for, when you asked to receive email marketing and guides, - Events, webinars, courses and
other arrangements you signed for, when, about what and if you provide
feedback.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- Legitimate interest (GDPR Article
6.1.f) so we can give you the best experience when interacting with us and
/ or make use of our services and products.
We collect the data directly from you and from social media
platforms for the purpose of carrying out the marketing activities.
We keep your data for as long as you are subscribing to our
newsletters, email marketing etc. If you ask us to unsubscribe you, we will
keep your data for a specific period after your request so we can show that we
have honored your request and to make sure that you aren’t receiving the
material. For the other types of information, we’ll keep such data for as long
as the relevant activity is ongoing and for the period after that as outlined
in our data retention policy. Regarding events, etc. we’ll keep your personal
data as long as they are necessary for the purposes of the course or the event
in question and for evaluating them.
Business- and product development:
We process your data to do data analysis, audits, developing new products and
services, identifying usage trends, determining the effectiveness of our
campaigns and operating and expanding our business activities.
The data we process about you in that regard is:
- Your contact details, incl. your
name, email, the company you work for and their domain, and address and
country, - How you are using our products and
services, - Customer support, account and
product setup, user interviews, UX research, customer feedback etc.
Sensitive personal data:
We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a)
- Legitimate interest (GDPR Article
6.1.f).
We collect your data directly from you and we’ll keep such
data for as long as the relevant activity is ongoing and for the period after
that as outlined in our data retention policy.
Statistics:
We process your data to compile statistics and analytics for the use of our
website and to monitor and analyse usage and trends. The data we process about
you in that regard is:
Ordinary personal data:
- When you visit our website, our
servers may automatically log the standard data provided by your web
browser. It includes your computer’s Internet Protocol (IP) address, - your browser type and version,
your user agent, the pages you visit, the time and date of your visit, the
time spent on each page, and other details. - Cookie information: We use cookies
and similar technologies to collect additional website usage data and to
operate our services. - We receive information when you
interact with our website, e.g. when you visit our website, log into your
account and receive emails from us. This includes information such as your
IP address, browser type, browser language, operating system, the referring
web page, pages visited, location, device information etc.
Sensitive personal data:
We don’t process sensitive data in this regard.
We process your data on the following legal basis:
- Your consent (GDPR Article 6.1.a),
- Legitimate interest, (GDPR Article
6.1.f)
Please read our cookie policy for more information about the
data processors we use, the duration of the different cookies and the purposes
for the processing of your data related to statistics
We collect the data directly from you and from the cookies
and similar technologies.
Improve, optimize or modify the experience on our website and online service:
We process your data collected by your use of our website and online services
and products to improve the user experience on our website and the services we
offer. We use the data to operate our website, enhance the security of our
website and services and its reliability and performance. We’ll also use the
data to improve the content we show you, incl. determining what content is most
helpful and how we can make the experience when visiting our website better.
The data we process about you in that regard is:
Ordinary personal data:
- When you visit our website, our
servers may automatically log the standard data provided by your web
browser. It includes your computer’s Internet Protocol (IP) address, your
browser type and version, your user agent, the pages you visit, the time
and date of your visit, the time spent on each page, and other details. - Cookie information: We use cookies
and similar technologies to collect additional website usage data and to
operate our services. - We receive information when you
interact with our services, e.g. when you visit our websites, when you
sign into your account, or when you interact with email subscriptions.
This includes information such as your IP address, browser type, browser
language, operating system, the referring web page, pages visited,
location, device information etc.
Sensitive data:
We don’t process sensitive data.
Here is the legal basis for our processing of your data:
- Your consent (GDPR Article 6.1.a),
- Legitimate interest (GDPR Article
6.1.f),
We collect your data from you and your use of cookies, our
website and products.
5. ADDITIONAL INFORMATION
Some of the grounds for processing your data may overlap, so
there may be several reasons which justify us processing your data. We may also
use your data in other ways, but we will inform you about these purposes when
we collect your data.
If you would like more information about our legal basis for
processing your data, feel free to contact us.
Please note that special circumstances or legal requirements
may mean that such periods may be shorter or longer, depending on the purpose
of complying with legal requirements for the erasure or keeping of information.
6. KEEPING YOUR DATA SAFE
We use reasonable organizational, technical and
administrative measures to protect the personal data that we process about you.
However, the Internet is not a 100% secure environment which means we can’t
guarantee the security of the data you transmit to us. Emails sent via the
Internet might not be encrypted, so we advise you not to include any
confidential or sensitive information in your emails to us.
7. THIRD PARTIES AND PROCESSORS
7.1. Processors (companies helping us, e.g suppliers)
We use companies (processors) to help us, e.g. with payments, send out
newsletters, run our website etc. When we use a processor, we make sure that
there is a legal agreement in place regarding how they will be handling data on
our behalf. We’ll also make sure that they have appropriate security measures
in place.
Here you can see which processors we are using. They are
processing data on our behalf:
- Google Analytics,
Read our cookie policy regarding the processors we use for
those services.
7.2. Third parties (e.g. partners)
Our sales partners offer you competent on-site consulting and are also
available to you for all questions concerning Robopack. Currently, we work
together with partners in Denmark, Finland, Belgium, Germany and the UK:
- Mansoft A/S,
- SoftwareCentral A/S
8. TRANSFER TO COUNTRIES OUTSIDE THE EU/EEA
In some cases, we’ll transfer personal data to countries
outside the EU/EEA. The transfers will take place on the basis of the following
legal basis:
We’ll provide appropriate safeguards for the transfer by
using
- “Model Contracts for the Transfer
of Personal Data to Third Countries”, as published by the Commission of
the European Union, - or any other contractual agreement
approved by the competent authorities.
You can always get a copy of the contract by contacting us
at info@robopack.com
Your rights
You have the following rights:
1. Access and rectification:
You have the right to ask us for copies of your personal data or ask us to
rectify information you think is inaccurate. We are obligated to inform you whether
we are processing personal information about you, the purpose of the
processing, the categories of the personal information and any other available
information as to the source of such data. There are some exemptions, which
means you may not always receive all the information we process but as a main
rule you can always contact us and ask for your information.
2. Erasure:
You can ask us to erase your personal information in certain circumstances.
3. Withdrawal of consent:
If processing of your personal data is based on your consent, you have the
right to withdraw your consent at any time. Your withdrawal will not affect the
lawfulness of the processing carried out before you withdrew your consent. You
may withdraw your consent by sending an email to info@Robopack.com
4. Objection and restriction:
You have the right to ask us to restrict the processing of your data and a
similar right to object to processing. You may at any time object to our
processing of the data concerning you. If your objection is justified, we’ll no
longer process such information.
5. Data portability:
You have the right to receive your personal information in a structured,
commonly used and machine-readable format (data portability).
6. Where your personal data are processed for direct
marketing purposes, you have the right to object at any time to the processing
of personal data about you for such marketing.
There may be conditions or limitations on these rights. It
is therefore not certain e.g. you have the right of data portability in a
specific case – this depends on the specific circumstances of the processing
activity. You are always welcome to contact us and ask. The same goes for some
of the other rights.
The law gives us one month to respond to you, but we’ll try
to respond sooner.
8.1. Complaints
If you wish to report an issue or if you feel that we haven’t addressed your
concerns in a satisfactory manner, you may contact the Danish Data Protection
Agency:
Website: https://www.datatilsynet.dk
Email: dt@datatilsynet.dk
Address: Borgergade 28, 5., 1300 Copenhagen K, Denmark
Telephone: +45 33 19 32 00
8.2. Assistance and support
You can take steps to exercise your rights by using this email: info@robopack.com
If you have questions about the policy, feel free to contact us by using the
contact details in this policy.
9. HOW TO UNSUBSCRIBE FROM EMAIL MARKETING MATERIAL?
If you have subscribed to our newsletters or asked to
receive marketing material from us, you can always unsubscribe. In all these
emails we include an unsubscribe link and you can always click the link and
easily unsubscribe.
You can also unsubscribe by sending us an email to info@robopack.com or by using the unsubscribe link
in the footer of our newsletter.
10. CHILDREN AND OUR SERVICES
Our services and website are not directed at children.
11. QUESTIONS
Please contact us if at info@robopack.com you have any questions about our policy.
12. CHANGES TO THIS POLICY
Sometimes we need to make changes to this policy to reflect
our current practices. We will take reasonable steps to let you know about
changes via our website.
If you are a registered user, we will notify you via email
if significant changes are being made to the policy using the email address you
gave us when you signed up. If you continue to use our website or services
after the notification, we will regard this as your acceptance of our privacy
practices.